Manage quality failures in serial production:
- Agree with the requester to send the claim to the supplier or not via the Supplier Tables (Quick Response Quality Control - QRQC)
- Ensure the implementation of the containment action at supplier site to protect plant and Customer
- Check and challenge the root cause, corrective actions efficiency and standardization, manage the problem solving cycle time from the external suppliers
- Launch the escalation process
- Lead the Controlled Shipping Level implementation and monitor the results until validation of effective corrective actions
- Ensure the experience capitalization and share best practices with the commodity organization
- Collect the non-quality costs, share them with the suppliers and ensure charge back to suppliers, once accepted
- Lead the Improvement programs of the worst suppliers at plant level
- On site visit at the suppliers to check the corrective actions efficiency to perform line review or Process Audit when relevant
- Accept the 8D report from the external suppliers and take care to share it with the requester
- Track the Supplier scorecard situation and lead the needed activity/ escalation in case of scorecard deviation
Lead the change notifications during serial production
- Transfer internally the Produce Change Notification / Product Termination Notification coming from the external Suppliers
- Support the internal functions in charge of the change Management
- Inform the suppliers on the classification and conclusion
- Provide the samples to the internal functions when required
- Execute the PPAP approval towards external suppliers after the internal approval
