Senior Collections Dispute Analyst with Italian language

We are now looking for fluent English and Italian speakers for the new position of Senior Collections and Disputes Analyst.

  • Place:

    Trnava region
  • Work type:

  • Required languages:

    English (B2) and Italian (B2)
  • For graduates:

I'm interested


What will be your main responsibilities:
  • Manages accounts receivable portfolio of complex customers / self-billed customers assigned to her/him ensuring customers
  • Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case
  • Validates reasons for delinquency using appropriate sources of internal/external information
  • Analyzes reasons for non-payment / reasons for disputes with internal/external customers and find the root causes
  • Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds
  • Prepare and process accounts reconciliation in communication with external/internal customers
  • Analyze disputes root causes based on communication with external customers/dispute resolvers monitor and escalate delayed resolution of disputes
  • Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers
  • Regularly analyze in meetings with internal customers further actions for top collectible/disputed/ miscellaneous cases
  • Process shifting of uncollectable items for legal actions / ensure processing of write-offs


  • University Degree in accounting of finance field
  • 2 years experience in Collections & Dispute
  • MS-Office, ERPs (SAP), and process knowledge
  • Good Excel knowledge
  • Analytical skills
  • Fluent in English and Italian language
  • Strong communication skills


  • 80 % HOME OFFICE POLICY (even after covid-19 situation)
  • International work environment
  • Flexible working options
  • Multisport card
  • Financial support in language courses
  • Teambuilding and company events
I'm interested

Similar positions

Senior Collections Dispute Analyst with Italian language
Chráněno službou reCAPTCHA. Ochrana soukromí Smluvní podmínky